Las Vegas Sands Corp. Lead Porter - Meeting Services in Las Vegas, Nevada

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Date: Sep 22, 2017

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Meeting Services Lead Porter is to provide our guest with an unmatched guest experience while performing the duties of this area. These duties include setup, maintenance and cleanliness of all meeting space as pertaining to the Banquet Event Order. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Key Responsibilities

  • Oversees assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives.

  • Oversees the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.

  • Oversees assigned staff to include diversity commitment; Creates a work environment that promotes teamwork, recognition, mutual respect and Team Member satisfaction.

  • Works directly to maintain the effectiveness and desired workmanship needed for all areas.

  • Must be able to perform all porters duties and assist as needed.

  • Prepare and distribute assignments.

  • Must be competent in reading Banquet Event Orders.

  • Key Processes

  • Assess, evaluate and review data for organizing projects and/or providing direction on activities, tasks or processes in accordance with company guidelines.

  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.

  • Work on actual project or service to help achieve the objectives of the department.

  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.

  • Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings.

  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.

  • Consistent and regular attendance is an essential function of this job

  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.

  • Proof of authorization/eligibility to work in the United States.

  • High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.

  • Must Possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards.

  • Must be available to work varied shifts, including weekends and holidays.

  • Must have at least nine to twelve months or equivalent job experience in Banquet set up or Meeting/Convention Services.

  • Must be able to read BEO with a clear understanding of both the Conference Manager and our guests and client’s needs.

  • Must have a clear knowledge of all setups (Hollow Square, Banquet Rounds, Conference and Theater Style setups) Must be able to oversee all porters as related to meeting services duties or assignments according to our BEO’s.

  • Must maintain the effectiveness and desired workmanship needed for all set-ups, refreshes, and teardown of all areas.

  • Work in a fast-paced, busy, and somewhat stressful environment.

  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.

  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.

  • Must be able to address stressful situations with clients with dignity and the utmost tack and politeness.

Physical Requirements:

  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

  • Must be able to withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling.

  • Must be able to work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

  • Ability to lift or carry a minimum of 75 pounds, unassisted, in the performance of specific tasks assigned.

  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.